Abstract—The concept of emotional intelligence is gaining
more importance in academic settings as it is believed that
educators who can regulate their emotions positively will be
more effective lecturers, generating a positive teaching and
learning environment Thus, this study explores the level of
agreement on the four components of emotional intelligence
skills among lecturers in public and private universities in
Perak, Malaysia The research methodology used a descriptivesurvey
of the exploratory type involving 275 permanent
lecturers from the selected universities chosen through simple
random sampling. The survey instrument for this study is a set
of questionnaire which is an adapted version of the items in the
Emotional Skills Assessment Process (ESAP) combined with
the elements of the knowledge workers and self-evaluation of
teaching effectiveness (SETE).Findings revealed that the
highest mean on the level of agreement for emotional
intelligence from both types of institutions was for the
emotional intelligence component of self-management skills
while the lowest mean was recorded for the component of
intrapersonal skills.
Index Terms—Emotional intelligence, knowledge workers,
lecturers, teaching effectiveness.
The authors are with the Academy of Language Studies at Universiti
Teknologi Mara (Perak), Kampus Seri Iskandar, 32610 Bandar Seri
Iskandar, Perak, Malaysia (e-mail: maryt414@perak.uitm.edu.my,
peter034@perak.uitm.edu.my, sitia348@perak.uitm.edu.my,
syahr520@perak.uitm.edu.my).
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Cite: Mary Thomas, Peter Francis, Siti Asiah Md. Shahid, and Syahrina Hayati Md. Jani, " The Need for Emotional Intelligence Skills among
Knowledge Workers at the Tertiary Level," International Journal of Social Science and Humanity vol. 5, no. 4, pp. 347-351, 2015.