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- ISSN: 2010-3646 (Online)
- Abbreviated Title: Int. J. Social. Scienc. Humanit.
- Frequency: Bimonthly
- DOI: 10.18178/IJSSH
- Editor-in-Chief: Prof. Paul Sudnik
- Executive Editor: Ms. Yoyo Y. Zhou
- Abstracting/ Indexing: Google Scholar, Index Copernicus, Crossref, Electronic Journals Library
- E-mail: ijssh.editorial.office@gmail.com
Home> Archive> 2015> Volume 5 Number 7 (Jul. 2015)
IJSSH 2015 Vol.5(7): 583-588 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.522
DOI: 10.7763/IJSSH.2015.V5.522
The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support
Yeong-Gyeong Choi and Kyoung-Seok Kim
Abstract—Today many company are aware of the
importance of emotional labor and they try to create profit
through emotional labor. Those who perform emotional labor
have low job satisfaction, burnout and give negative influence
on their organizations. Therefore, this study set stress coping
strategy and social support as moderating variables, grasped
what influences emotional labor had on burnout, and grasped
whether the stress coping strategy and social support eased the
influence on the burnout.
Index Terms—Emotion labor, burnout, stress coping strategy, social support.
The authors are with the Kyungpook National University, Business Administration (e-mail: regulusmw@hanmail.net).
Index Terms—Emotion labor, burnout, stress coping strategy, social support.
The authors are with the Kyungpook National University, Business Administration (e-mail: regulusmw@hanmail.net).
Cite: Yeong-Gyeong Choi and Kyoung-Seok Kim, " The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support," International Journal of Social Science and Humanity vol. 5, no. 7, pp. 583-588, 2015.