Editor-in-chief

Prof. Paul Sudnik

Munich University of Applied Sciences, Germany

As the Editor-in-Chief of IJSSH, I invite you to contribute your scholarly work to our esteemed publication. The journal publishes papers which focus on the advanced researches in the field of all aspects of social science and humanity. I'll endeavour to make this journal grow better and hopefully it will become a recognized journal among researchers and scholars in related fields.

Home > Archive > 2015 > Volume 5 Number 2 (Feb. 2015)
IJSSH 2015 Vol.5(2): 186-194 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.450

Challenging Conceptual and Empirical Definition of e-Government toward Effective e-Governance

Angela Delli Paoli and Stefania Leone

Abstract—The impact of ICT on public service delivery has been debated in the form of e-government, e-democracy e-participation and e-governance. The article examines the way e-government is defined operationally in the international statistics such as the e-Government benchmark (European Commission) and the e-government survey (United Nations) in order to understand the concept measured. E-government, as defined empirically, seems not to consider government responsiveness to bottom-up forms of e-participation. Thus, judgments based on these statistics may be biased. Indeed, the analysis and evaluation of a citizen-driven system for local public service improvement – DecoroUrbano.org – which uses the internet to voice public services concerns or reporting issues, suggests that the unbalance highlighted in international statistics between a high level of supply (from governments) and a low level of demand (from citizens) may be inverted when considering these forms of distributed democracy.

Index Terms—Citizen-centric e-government, e-governance, distributed democracy, e-citizenship, e-participation, citizen sourcing.

Angela Delli Paoli and Stefania Leone are with the Department of Political, Social and Communication Sciences of the University of Salerno, Fisciano (SA), 84084 Italy (e-mail: adellipaoli@unisa.it, sleone@unisa.it).

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Cite: Angela Delli Paoli and Stefania Leone, " Challenging Conceptual and Empirical Definition of e-Government toward Effective e-Governance," International Journal of Social Science and Humanity vol. 5, no. 2, pp. 186-194, 2015.

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