Abstract—E-government uses the Information and
Communication Technologies (ICTs) to improve public
activities, bringing also a promise of greater organizational
efficiency and effectiveness. The aim of this research is to study
the gaps between the proposed design of electronic government
activities and the real circumstances and physical environment
of Intelligent Taxi Stands and Bangkok CCTV projects. Use the
ITPOSMO checklist that investigates seven dimensions of
electronic government, developed by Richard Heeks. The
results showed that: 1) The gaps between reality and
expectation regarding Intelligent Taxi Stands and Bangkok
CCTV are quite large; the largest gap being resource
requirements and resource allocation (notably time and money)
and a smaller gap being the information dimension. When
compared the gaps between these two projects, found that
Intelligent Taxi Stand has wider gap than Bangkok CCTV in
every dimension except the topic of other resources. 2) Both
projects are evaluated success level in the level of expected to be
complete failure. Intelligent Taxi Stand has an average overall
score of 50.38 and Bangkok CCTV has an average overall score
of 49.19.
Index Terms—Electronic government, intelligent taxi stand,
Bangkok CCTV, ITPOSMO.
Krish Rugchatjaroen is with the Department of Social sciences, Faculty
of Social Sciences and Humanities, Mahidol University, Thailand (e-mail:
krish.rug@mahidol.ac.th).
[PDF]
Cite: Krish Rugchatjaroen, " Success of Electronic Government Project in Bangkok
Metropolis: An ITPOSMO Approach," International Journal of Social Science and Humanity vol. 5, no. 9, pp. 783-787, 2015.