Editor-in-chief

Prof. Paul Sudnik

Munich University of Applied Sciences, Germany

As the Editor-in-Chief of IJSSH, I invite you to contribute your scholarly work to our esteemed publication. The journal publishes papers which focus on the advanced researches in the field of all aspects of social science and humanity. I'll endeavour to make this journal grow better and hopefully it will become a recognized journal among researchers and scholars in related fields.

Home > Archive > 2015 > Volume 5 Number 7 (Jul. 2015)
IJSSH 2015 Vol.5(7): 583-588 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.522

The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support

Yeong-Gyeong Choi and Kyoung-Seok Kim

Abstract—Today many company are aware of the importance of emotional labor and they try to create profit through emotional labor. Those who perform emotional labor have low job satisfaction, burnout and give negative influence on their organizations. Therefore, this study set stress coping strategy and social support as moderating variables, grasped what influences emotional labor had on burnout, and grasped whether the stress coping strategy and social support eased the influence on the burnout.

Index Terms—Emotion labor, burnout, stress coping strategy, social support.

The authors are with the Kyungpook National University, Business Administration (e-mail: regulusmw@hanmail.net).

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Cite: Yeong-Gyeong Choi and Kyoung-Seok Kim, " The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support," International Journal of Social Science and Humanity vol. 5, no. 7, pp. 583-588, 2015.

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